The restaurant industry is constantly evolving. Typically, those shifts have been subtle and center around the newest food fad or updated gadget, but the last year or so has brought a transformation in ordering and service unseen since the start of fast food. Contactless services and automated technology have been around for some time, but there is still a sweeping tech impact on the entire foodservice industry.

Today, technology-driven foodservice operations are becoming even more mainstream. The tech world moves quickly, and staying on top of the latest trends is essential for all operations to keep a competitive advantage. This post will explore some of the latest tech advancements and how they affect customers and operations alike.

Innovative and Automated Equipment
Technology also affects the equipment foodservice operations have in their kitchens. Innovative equipment works hard to provide establishments with automated conveniences, such as a conveyor oven with auto-load and unloading capabilities. Automation decreases labor hours by increasing efficiency and the staff’s ability to multitask while food is cooking — all without compromising the cooking process. Smart, commercial equipment with preset, programmable recipes also helps operations put out perfectly prepared and consistent dishes every time (no matter who’s working in the kitchen). And quick heating and cooling technologies are instrumental in getting quality food to customers in less time. A speedy service can increase table turnover rates and up your bottom line. In addition, newer, advanced tech equipment typically aims to increase energy efficiency, saving you money and negative effects on the environment.

AI and robotics are transforming the foodservice industry, improving operations and boosting customer experiences. AI-driven ordering systems, such as voice-activated kiosks and chatbots, personalize recommendations and improve order accuracy. In the kitchen, robotics are automating repetitive tasks like frying, grilling, and even assembling burgers, reducing labor costs and increasing efficiency. Predictive analytics, powered by AI, helps restaurants adjust inventory, forecast demand, and reduce food waste. As these technologies become more accessible, operators embracing AI and robotics gain a competitive edge in speed, consistency, and customer satisfaction.

Benefits of Tech for Foodservice Operations
According to the National Restaurant Association’s State of the Restaurant Industry report, 83% of restaurant operators believe that using technology provides a competitive advantage. Online ordering provides convenience for customers, but it also works in favor of foodservice operations. Digital orders decrease the order-processing time for staff (providing employees with more availability for other tasks) and often increase order accuracy. We live in a progressively digital world where most people are online throughout the day. Offering online ordering can boost your establishment’s digital presence and bottom line.

Advanced point-of-sale (POS) systems are a benefit for payment processing, but they also help operations track inventory, store customer analytics – helping to personalize marketing strategies. In addition, newer systems can even help with staff management by tracking employees’ time at work, monitoring detailed sales activity, and providing digital employee schedules.

Contactless Ordering Conveniences
Despite spending less, Gen Z tends to eat out more frequently, often favoring fast-casual and delivery options, highlighting their preference for convenience and technological integration in dining experiences. The convenience of digital menus and ordering capabilities is definitely here to stay. Interactive digital menus are another fun way to order food and explore different dishes. These menus use a QR code that customers can scan to view the full menu, along with descriptions. The saying, “A picture is worth a thousand words,” holds true, as these menus provide a visually effective way to showcase delicious food options.

Touchless Payment Options
Dirty money is a reality, as are dirty credit cards, debit cards, and anything else that gets passed from person to person. Touchless payments are a convenient solution that comes in many forms such as, QR-code, mobile wallet, biometric or facial recognition payment, and tap-to-pay. These types of payments are becoming more prevalent in operations everywhere, and their convenience resonates with consumers. For instance, a survey by the Bank Policy Institute found that 71% of consumers believe debit cards are more convenient than using cash.

While touchless payments like mobile wallets and tap-to-pay remain the norm, new trends are emerging in foodservice. Some restaurants and cafés are beginning to accept cryptocurrency payments, offering customers more flexibility and catering to a tech-savvy audience. Blockchain technology is also being explored for secure transactions and loyalty programs, ensuring transparency and fraud prevention. As digital finance evolves, foodservice operations that adopt these innovations may attract a broader customer base and enhance payment security. Offering one or more touchless payment options in your operation is a smart move that improves convenience for your customers.

Evolving Consumer Preferences
Gen Z and Millennials are reshaping the dining experience with their demand for sustainability, personalization, and tech-driven convenience. Many prefer restaurants that prioritize eco-friendly practices, such as energy-efficient equipment and waste reduction initiatives. AI-enhanced recommendations, loyalty programs, and digital ordering platforms cater to their expectations for seamless, customized experiences. As younger generations continue to influence the market, foodservice operators who embrace these trends can build stronger customer loyalty and stay ahead of the competition. Technology will continue to infiltrate and improve the foodservice industry. Knowing what technology is available is important to helping you find what works best for your unique operation. Interested in more ways to improve your business? Head over to our blog and check out our post, “Five Tips To Create a Community-Driven Restaurant.”