RETURN POLICY

The following is a list that should be followed when a piece of equipment needs to be returned (MRA).

MRA approval is required. Prior to any piece of equipment being returned you must request return approval from your territory manager. It is best to do this via email. After approval is obtained, email the customer care team at orders@oventionovens.com a copy of your territory manager’s approval along with the required information needed for a return.

Required information:

Serial number of product

Model number

Quantity of products to be returned

Customer

Reason for return

Any other notes

Return of equipment older than 120 days does not qualify for a return.

Equipment should be new and unused and in the original carton. If carton is lost the customer must purchase a new carton with inner pack

A twenty-five percent (25%) restock charge is applied to all returns that qualify to be returned.

Installed or used equipment is subject to a reconditioning charge or given salvage value only at Ovention’s discretion.

Customer is to ship the return goods to STURGEON BAY ONLY, FREIGHT PREPAID.

Returns and Restock

New and unused equipment can only be returned for credit review with prior approval of Ovention. Contact the Customer Care Team for a Material Return Authorization (MRA): 855-298-6836 or orders@oventionovens.com.

Returns must be shipped prepaid, include the MRA number and are subject to inspection. Equipment should be shipped prepaid to:

Ovention – MRA

1118 S Neenah Ave

Sturgeon Bay, WI 54235